TrackRight Privacy Policy

TrackRight (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of our users (“you” or “your”). This Privacy Policy explains the types of information we collect, how we use it, the rights you have over your data, and the safeguards we apply to protect it.

This Privacy Policy applies to our mobile application (“App”), TrackRight, available on the Google Play Store, and to our related services, including TrackRight AI and AI Cargo.

1. Information We Collect

We may collect the following types of information:

  • User Information: Name, email address, company name, and related contact details.
  • Vehicle Data: Vehicle Identification Number (VIN), license plate number, make, model, and year.
  • Driver Data: Name, driver’s license number, and contact information. (with client consent)
  • Location Data: Real-time GPS location of vehicles (with consent).
  • Customer Data: Customer names and contact details (if entered into the App).

2. How We Use Your Information

We process collected data for the following purposes:

  • To provide and improve the App and its functionalities.
  • To track vehicles, optimize deliveries, and enhance operational efficiency.
  • To generate and deliver periodic reports to clients.
  • To communicate with you regarding product updates, promotions, and customer support.
  • To carry out marketing activities related to TrackRight (with consent).
  • To integrate with third-party services, such as telematics providers, ERP software for TrackRight AI and AI Cargo.
  • To comply with legal obligations and enforce contractual agreements.

3. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Contractual necessity: to provide services under the client contract.
  • Consent: for location data collection and marketing communications.
  • Legitimate interests: to improve our services and ensure operational security.
  • Legal compliance: where required by law.

4. Sharing Your Information

We will not share your personal data with third parties except in the following cases:

  • Service Providers: We use trusted partners such as Amazon Web Services (AWS) for data hosting, ERP software for consignments, and telematics providers for telematics integration. These providers are contractually bound to protect your data.
  • Legal Obligations: We may disclose information if required by law or necessary to protect the rights, safety, or property of TrackRight, our users, or the public.

5. International Data Transfers

Your data may be transferred and stored on AWS servers outside your country. Where applicable, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your data.

6. Data Retention

We retain your personal data for one (1) year after collection or account closure, unless a longer retention period is required by law or contract. After this period, your data will be securely archived, deleted or anonymized.

7. Data Security

We apply industry-standard safeguards to protect your data from unauthorized access, loss, misuse, or disclosure. While no system can guarantee 100% security, we continuously monitor and improve our measures.

8. Data Subject Rights

You have the following rights regarding your personal data:

  • Right to access, correct, or delete your data.
  • Right to restrict or object to certain processing activities.
  • Right to data portability.
  • Right to withdraw consent at any time (without affecting prior lawful processing).
  • Right to lodge a complaint with a supervisory authority.

We manage data modification rights via permissions inside the system, ensuring users can control access and changes.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe your child has provided us with data, please contact us to request deletion.

10. Data Breach Notification

In the event of a data breach, we will notify affected users by email and, where required, notify relevant regulatory authorities.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any updates will be posted in the App, and we encourage you to review it periodically.

12. Contact Us

For questions, concerns, or to exercise your rights under this policy, please contact us:

📧 info@trackright.africa

This address is monitored by our service and support team, who escalate issues internally as needed.